How it Works - Insurance

One of our friendly roof inspectors will stop by your home to take a closer look at your roof. They’ll carefully document everything and put together a detailed report showing the extent of the damages needing to be rectified. We’re here to make the process easy, take the time to understand your unique needs, and answer any questions you might have along the way.

After the inspection and report have been completed, we’ll prepare a detailed desktop quote based on the findings in your report. This quote is then submitted directly to your insurance company for their review. From there, TPM Claims will handle all the back-and-forth discussions and negotiations on your behalf, working hard to make sure you receive the best possible outcome.

While the process can take a little time, rest assured—it’s time well spent. Our job is to make sure you receive every dollar you’re owed for the damage to your home. We’ll advocate for you every step of the way, pushing for a fair and just settlement that truly reflects the repairs needed.

After TPM Claims Officers have finished discussions and negotiations with your insurance company and all parties have agreed on a fair settlement for the scope of works required, you will transition over to us here at CORSA. 

We’re fully licensed to operate in both Queensland and New South Wales, so you’re in good hands no matter where you’re located. To secure your job with us, we require a fixed price contract to be signed and a 5% deposit to be paid before preliminary job planning commences. 

Once your deposit is received and your project is officially locked in, we’ll get started on the exciting first steps of planning! This includes helping you choose the colours for your new roofing materials, arranging a certifier if you're in Queensland, and making sure you're fully covered with the right site insurance—just in case anything unexpected happens.

We’ll also visit your home to take precise measurements of the roof and get everything ready for the materials order. The final step in the planning process is scheduling your site attendance dates. This includes when materials will be delivered, when scaffolding and edge protection will go up, and when our roofing team—along with any solar or plumbing contractors—will be on-site.

Once you’ve received your scheduled site visit dates, things will start moving quickly! First, we’ll have the materials delivered to your home, and safety measures like scaffolding or edge protection will be set up to keep everyone on-site safe. If you have solar panels or a hot water system on your roof, those will be carefully removed before our roofing team arrives.

The actual roof replacement can take anywhere from 1 to 35+ days, depending on the size and complexity of your roof—and whether you've chosen any upgrades to be done at the same time. We always aim to get things done as efficiently as possible, but please keep in mind that weather can cause delays, especially with rain, which can affect not just your project but also others scheduled around the same time.

No worries though—we’ll keep you in the loop with any changes or unexpected delays as they come up. Communication is key, and we're here to make sure you feel supported throughout the entire process! 

Once your roof replacement is complete, we’ll take care of getting everything back in order. Your solar system will be reinstalled, the scaffolding or edge protection will be safely removed, and we’ll clean up the site by removing any leftover materials—unless you'd like to keep something for re-use.

If you'd like a copy of our warranty information, just send us an email—we’re happy to provide it and answer any questions you might have!

admin@corsaqld.com.au